Accessibility Statement
M-iTrust SAS is committed to making its websites, intranets, extranets, and software packages accessible (including its mobile applications and digital street furniture) in accordance with Article 47 of Law No. 2005-102 of 11 February 2005.
To that end, M-iTrust SAS is implementing the following strategy and actions:
- Publication of the multi-year accessibility improvement plan (currently being drafted);
- Publication of the 2026–2028 action plans (currently being drafted).
This accessibility statement applies solely to the MiTrust data-sharing web application.
Compliance status
The MiTrust data-sharing web application is partially compliant with the General Accessibility Improvement Framework (RGAA), version 4, due to the non-conformities and exemptions listed below.
Test results
The compliance audit conducted by AccessProd reveals that:
- 53.19% of the RGAA version 4.1.2 criteria are met;
- the average compliance rate for the online service is 59.4%, calculated as the average compliance rate across each page in the sample.
This breaks down as:
- 22 non-compliant criteria;
- 25 compliant criteria;
- 59 not-applicable criteria.
Non-accessible content
Non-conformities
- Decorative images are not always correctly ignored by assistive technologies.
- Some information is conveyed through color alone.
- The contrast ratios of certain text elements and interface components are not always sufficient.
- Some links are not explicit and are poorly read out by assistive technologies.
- Certain scripts need to be corrected to be compatible with assistive technologies and keyboard navigation, including:
- modal windows;
- the button that opens the modal window showing remaining time information;
- the close buttons on the remaining-time and "Consent" modal windows;
- links built from buttons (and vice versa);
- the "Learn more," "Back," and "Choose another method" components, due to their labels;
- the button to hide the user's password;
- the close button on the "We were unable to retrieve your data" modal window;
- the back-to-top button at the bottom of the page.
- Page source code is not always valid and may cause rendering issues.
- Structural tags are used to display text paragraphs.
- Line breaks are used purely for presentational purposes.
- Some heading levels are not marked up as such or do not follow a logical order, creating heading hierarchy errors.
- Some lists of items are not correctly structured.
- Some information disappears when styles are disabled.
- Element background color and font color declarations are not used correctly.
- Keyboard focus is not always visible.
- Some content is not intended to be ignored by assistive technologies.
- The current step information is not communicated to screen reader users.
- Some content requires horizontal scrolling on a 320px-wide window.
- Custom tooltips become unavailable once the pointer moves away from the component or the tooltip itself.
- Forms do not support the vocalization of input errors.
- Required field indicators are sometimes only visible inside the fields themselves and disappear when the user starts typing.
- Some fields have no error message at all.
- When input errors occur, the error messages are sometimes not sufficiently descriptive.
- Autocomplete for form fields containing user data is not compliant.
- Content grouping regions are not identifiable and cannot be reached or bypassed.
Exemptions for disproportionate burden
None.
Content not subject to the accessibility obligation
None.
How this accessibility statement was established
This statement was established on 16 April 2026.
Technologies used to build the website
User agents, assistive technologies, and tools used to verify accessibility
Content rendering checks were carried out using the combination specified in the RGAA reference baseline, with the following versions:
- Firefox 149 and NVDA 2025.3.3
- Chrome 147 and NVDA 2025.3.3
- Firefox 149 and JAWS 2025
- Safari 26 and VoiceOver (OS 26)
- Chrome 147 and TalkBack 17 (Android 16)
Tools used to evaluate accessibility
The following tools were used during the evaluation:
- Colour Contrast Analyser
- Browser built-in developer tools
- Web Developer toolbar
Pages covered by the compliance review
- "Select your provider" page
- "Consent" page
- "Identification" page
- "Loading" page
- "Share your information" page
- "Two-factor authentication" page
Feedback and contact
If you are unable to access any content or service, you may contact the person responsible for the MiTrust data-sharing web application to be directed to an accessible alternative or to receive the content in another format.
Recourse options
If you identify an accessibility issue preventing you from accessing content or a feature on the site, report it to us, and if you do not receive a satisfactory response, you have the right to submit a complaint or referral to the Défenseur des droits (French ombudsman).
Several options are available to you:
